Where to get help

Where to get help

n8n provides different support options depending on your plan and the nature of your problem.

n8n community forum

n8n provides free community support for all n8n users through the forum.

This is the best source for answers of all kinds, as both the n8n support team and community members can help.

Email support

n8n offers email support through the <help@n8n.io> for the following plans:

• Enterprise plans can use email support with an SLA for technical, account, billing, and other inquiries.
• Other Cloud plans can use email support for admin and billing issues. For technical support, please refer to the forum.

What to include in your message

When posting to the forum or emailing customer support, you'll get help faster if you provide details in your first message about your n8n instance and the issue you're experiencing.

Your n8n instance details

To collect basic information about your n8n instance:

1. Open the left-side panel.
2. Select Help.
3. Select About n8n.
4. The About n8n modal opens to display your current information.
5. Select Copy debug information to copy your information.
6. Include this information in your forum post or support email.

Details about your problem

To help resolve your issues more efficiently, here are some things you can include to provide more context:

• 🎥 Screenshots or video recordings: A quick Loom or screen recording that shows what's happening.
• 📚 Relevant documentation: If you've followed any guides or documentation, include links to them in your message.
• ☁️ n8n Cloud workspace (if possible): If contacting support, provide the workspace URL for your n8n Cloud instance. It looks something like https://xxxxx.n8n.app.cloud.
• 📝 Steps to reproduce the issue: A simple step-by-step outline of what you did before encountering the issue.
• 📂 Workflow or Configuration files: Sharing relevant workflows or configuration files can be a huge help.

It may also be helpful to include a HAR (HTTP Archive) file) in your message. You can learn how to generate a HAR file in your browser and how to redact sensitive details before posting using the Har Analizer.